This is one of the most common issues a business can face and the sign that you are texting ghost numbers isn't always so clear. The system can end up delivering text messages to unintended numbers by using the first numbers of the non-country coded number as the country code. Attention to detail is keyĬheck that each phone number is uniform with one another.Ĭountry codes are an example of where many go wrong. Jokes aside, it's vital that your database has the correct format. We may be living in the future but texting a landline is space-age. Although they might have 11 characters and all be numbers, half of them could be mistyped, landlines, or even fakes. Sending a text to an invalid number is the most likely cause of the issue.īefore mass-texting more phone numbers than you can count, it's worth assessing the quality of phone numbers in the database you are using. UNDELIVERED = Service provider received a notification saying the message is "Undelivered"Īn "undelivered" status is a result of the phone, phone number, or content in the SMS being incorrect or unsuitable. Double-check that the number is correct and the SMS is complete and not missing any digits.Rarely, connections can drop and trigger the text to fail.Peak operating times are usually 3-5 pm on any day of the week. What are the reasons for a failed text message? In our case, these issues tend to be rare since Messente’s adaptive routing system helps to avoid operator issues by using alternative connections so there is a high chance we can handle it. A messaging carrier might reject the text due to technical issues rather than human error. FailedįAILED = Service provider did not accept the message of the carrier and delivery is not possible.ĭon't be jarred, this is an easy fix. This can be due to a full inbox or device memory issues, so clearing the cache and restarting the device can do the trick. When message status reports are available there are still some cases of us getting a “delivered” status when the customer’s phone has not received the text. In rare cases - Some parts of the world do not have a sophisticated mobile network and a delivery report can fail, causing the status of a text message to remain as "sent" even though it has been delivered. We then receive a signal stating that the SMS message has been delivered. The service provider has now received confirmation that the message has been delivered to the recipient's phone. It means that the text is ready and waiting for them to open it. DeliveredĭELIVERED = confirmation the message has reached the recipient's phone but fails to show if it has been "seen" yet. If after 72 hours, the SMS is still stuck on "sent", resend the text. If the text remains in the "Sent" status and doesn't say "failed" assume it will reach your customer in due time.Ī customer may be on a phone call or busy when you send your SMS, so avoid sending more than one SMS. A message will expire after 72 hours but when the phone is switched on the SMS will go through. If your customer's phone is turned off, the message will fail to get through to their phone. Sometimes if it's super busy, a server might stop their service entirely. Why is my message stuck on SENT?Īlthough we use an adaptive routing system, busy periods can cause congestion for mobile networks. Losing internet connection during this time will cause the text message to fail to reach the intended phone user and may result in a "failed to send" notification. We aim to equip you with the tools to spot this and rectify it.Īt this stage, your text message has not reached the customer yet but has reached the server that delivers it to the customer. This is where most businesses breathe a sigh of relief and continue with their day, confident that their customer has received the notification about their taxi arriving, only to find out later that the message “failed to send” and caused untold grief to the customer. "Sent" gives the impression of smooth sailing but the journey of your SMS message to your customer's device has just begun. SENT = Message has been submitted to the cellular network or carrier for delivery.
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